I have requested the cancellation of my Bronze plan but I am still charged

Hello I reached out in January to cancel my subscription both through this website and also through my automatic payments on paypal.

This wasn't done, for whatever reason and you should see that I was unaware of this due to the fact I have not used my account since january. I wanted to reach out to you guys first before proceeding to open a case with PayPal. Please can you cancel my subscription and refund febuary march april may's payments. 

I'm sorry, but I cannot find your cancellation request from our records, both in our system and from Paypal. If you have successfully canceled the subscription, the auto payment won't happen in February. But you've been charged until this month, so that means you've failed to cancel that through Paypal.

I'm sorry to say that we can only refund up to 60 days, that's Paypal's limitation and not in our system. I have requested our billing team to facilitate the refund. The refund will be processed within 1 to 2 weeks from now. You should receive a notification from Paypal once the refund is made. We will also do our best to notify you here.

Let us know if you have any questions regarding this matter.

Hi Welvin,
Not sure if I already replied to this, but I appreciated the fact you have processed the 60 days anyways.
If you can send us that notification as mentioned that would be greatly appreciated also.
Sam Ducker
MD | Lucky Duck
T. 07928744944 E. sam@luckyduck.digital W. www.luckyduck.digital
...

Please note that you will receive the notification that my colleague Welvin mentioned, when the refund is successfully processed, which I believe didn't happen yet as it's been only two days since it was requested.

I hope this helps. If you need further assistance please let us know. Thank you.

Hey Aidan, hope you are well
I’ve just received a refund but only for 30 days not the 60 days as previously discussed!
Sam Ducker
MD | Lucky Duck
T. 07928744944 E. sam@luckyduck.digital W. www.luckyduck.digital
...

Hello Sam,

As you can see in the screenshot below, a total of 5 months has been fully refunded. They were processed a few hours ago so please expect them to be returned soon. 

The transactions were listed in your Gmail address.

If you have any other questions, let us know.

Ah thank you so much Elton, amazing!!!
Regards
Sam Ducker
MD | Lucky Duck
T. 07928744944 E. sam@luckyduck.digital W. www.luckyduck.digital
...