What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Paypal field: Preselected item does not seem selected when the form is submitted

    Asked by sgruffat on May 21, 2017 at 07:15 AM

    This is my second tume contacting you about this issue.

    I cannot put a PayPal button in my form. I am not able to connect to PayPal from my form.

    I test the form and it does not take me to PayPal.

    I have gone to this site and not found it useful.


    can someone look at my form and see what I did wrong?

    The fields: ipn url

    and: redirected PayPal pAge styles

    do I have to put something in these fields?

    If so what? The link on your site to the PayPal page styles on the PayPal don't explain where the information is located. The only way I get a PayPal page style is by making a PayPal button.

    i prefer to use standard PayPal.




    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on May 21, 2017 at 11:48 AM

    Hello Sabine,

    There seems to be a problem with the Paypal field. Although it loads with a pre-selected value, it does not seem be recognized upon submission, unless the product item is properly clicked.

    Since there is no option to uncheck your product, can you try enabling the required option for this field?

    I also have submitted a report to our development team over this matter. 


  • Profile Image

    Answered by sgruffat on May 23, 2017 at 09:43 AM
    Dear Sir,
    I am requesting that the form that I built be unblocked. Right now it says
    my ip address is blocked because of phishing scam. I filled out the form
    that it sent but I still don't have access.
    What do I do to have access again?
    Sabine Gruffat

  • Profile Image
    JotForm Support

    Answered by liyam on May 23, 2017 at 10:37 AM

    Hello Sabine,

    I have moved your last response on to a new thread. We'll respond to your question in a while.


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    JotForm Support

    Answered by NeilVicente on May 25, 2017 at 01:04 PM

    I am the developer to whom this ticket is assigned.

    May I ask if you're still having issues with your form in regards to redirecting to PayPal?

  • Profile Image
    JotForm Support

    Answered by Rose on May 30, 2017 at 04:36 AM

    Hi sgruffat,

    As we checked your issue further, we cannot replicate the same problem in any situation. In addition, we realised that you have made some modifications on your payment setting. This could be the reason of why we could not reproduce it. 

    That's why, we are cancelling this ticket. However, please open a new thread if you encounter the same or any other problem with your form. We would be pleased to assist you for any issue or any questions you may have.