What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My Account is suspended ? (Login - SUSPENDED)

    Asked by Foras  on May 21, 2017 at 09:09 PM

    Dear Support,


    Based on information that i got from jotform login,

    I got this message "Login - SUSPENDED",

    What should I do?,

    I have another account that gave same information,


    Thank you admin,

    Best Regards,


  • Profile Image
    JotForm Support

    Answered by Chriistian on May 21, 2017 at 11:16 PM

    Your account was suspended because your forms are collecting Passwords from the users which are against our Terms of Use.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I have now removed the guilty fields and re-activated your account. Please refrain from doing this because if your account got suspended again, it will become difficult for us to re-activate your account again.