What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade plan: Do we pay pro-rata for the rest of the year until contract renewal?

    Asked by beadsdirect on May 22, 2017 at 04:03 AM

    We have paid for a annual subscription but now need to upgrade, Do we pay pro-rata for the rest of the year until contract renewal. 

    It seams a bit harsh if we have paid for a full year at bronze and then have to pay a full year at bronze. We are happy to start the new subscription at silver for a new year but we would expect the remainder of the bronze subscription refunding.

    Thanks

    Dan

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    JotForm Support

    Answered by candy on May 22, 2017 at 04:38 AM

    Dear Dan,

    As I have seen, you have upgraded to Silver plan already, until I answer your thread. Your payments have scheduled automatically without any problem as you have used Stripe as seen below:

    If you need any assistance, let us know.

    Thanks.