Upgrade plan: Do we pay pro-rata for the rest of the year until contract renewal?

  • Profile Image
    beadsdirect
    Asked on May 22, 2017 at 04:03 AM

    We have paid for a annual subscription but now need to upgrade, Do we pay pro-rata for the rest of the year until contract renewal. 

    It seams a bit harsh if we have paid for a full year at bronze and then have to pay a full year at bronze. We are happy to start the new subscription at silver for a new year but we would expect the remainder of the bronze subscription refunding.

    Thanks

    Dan

  • Profile Image
    candy
    Answered on May 22, 2017 at 04:38 AM

    Dear Dan,

    As I have seen, you have upgraded to Silver plan already, until I answer your thread. Your payments have scheduled automatically without any problem as you have used Stripe as seen below:

    If you need any assistance, let us know.

    Thanks.