What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I stopped receiving email notifications for forms submitted. Is there a bug?

    Asked by sracette on July 19, 2012 at 10:19 PM

    I am not receiving email notifications for a form that I use regularly.

     

    Thank you,

    Susan

    Page URL:
    http://www.jotform.com/sracette/Training.Request

  • Profile Image

    Answered by moonzkie on July 19, 2012 at 10:30 PM

     

    Hi,

    Your email addresses that you used was in our bounce list.

    In order to prevent this in the future,  I would recommend you to change the Sender- Email address on your email notification settings  to noreply@jotform.com 

     

    Also, please add Jotmails IP ADDRESSES to your whitelist (or ask your service provider to do it for you).

    Let us know if you need further assistance.