What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My e-mail is on bounce list

    Asked by midia_biovida on May 22, 2017 at 04:55 PM

    There were few days that I received that messenge "We recently were not able to email you because your email address "karina@absolutasaude.com.br" is in our bounce list". But I had already change the server e-mail and follow all steps to remove my e-mail from bounce list (as this guide ttps://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List) but the messege still there. What can I do to resolve this problem? Could You help me, please?


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    JotForm Support

    Answered by BDAVID on May 22, 2017 at 07:30 PM

    I have removed it from the bounce list. It could be that an notification landed in your spam folder. Please check it, and mark it as not spam if you find it there. Also, if you have not tried whitelisting our domain names and sending IP addresses yet, please do so: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help, we will be glad to assist you.

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    Answered by midia_biovida on May 25, 2017 at 10:17 AM

    I didn't receive any e-mail from Jotform, David, even in spam folder and I'd already put your domain names in whitelisting, but I keep receiving this bounce list messenge :( 

    I am afraid that problem is impacting my activities job.

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    JotForm Support

    Answered by Aury on May 25, 2017 at 11:38 AM


    I have tested your form, filled out with fake information, the email was sent successfully:

    I hope this issue is fixed.