Why is my form disabled?

  • Profile Image
    neubaker
    Asked on May 22, 2017 at 10:00 PM

    All of my forms say they are disabled and I can't view or link to them. Please help!

  • Profile Image
    ashwin_d
    Answered on May 23, 2017 at 12:30 AM

    Hello neubaker,

    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "Heather's Hostess Checkout Form" has fields asking for customer's credit card number which makes it suspected of being used for phishing.

    Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    I have deleted the credit card related fields and activated your account again. Your form is back online. Do try to sign in to your JotForm account and get back to us if you have any trouble.

    Thank you!