What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my account autosuspended?

    Asked by Wynter Boyd  on May 22, 2017 at 10:33 PM

    why the crap is my account autosuspended and im unable to reach anyone to clarify why. This is outragous.

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    JotForm Support

    Answered by BJoanna on May 23, 2017 at 12:42 AM

    Your account with username 1RebelliousEntrepreneur was autosuspended by our phishing system. 

    Earlier version of your form $1 Dollar Deposit Day Princess Cruises form had credit card fields and it is gains our Terms of use to collect credit card info on plain text fields. 

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    Considering that you have deleted mentioned fields from your form I have activated your account.

    I have also purged Credit Card Autorization form from Trash folder on your account. 

    Please do not create similar forms. If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:

    http://www.jotform.com/help/47-Order-Form-Basics 

    http://apps.jotform.com/category/payment_processing 

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Let us know if you need further assistance.