What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form disabled?

    Asked by digilifellc on May 23, 2017 at 04:12 AM

    I get a Form Not Found/Form Is Disabled when I try to view my form live. Is it because I am using the PayPal Pro gateway? I need to collect money that the user will specify themselves, so they need to be donations.

    Page URL:
    https://form.jotform.us/71414255144146

    Screenshot
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    JotForm Support

    Answered by AIDAN on May 23, 2017 at 05:05 AM

    I have checked your account and found that it got autosuspended because your form "TBC Intro" with ID 71414255144146 is collecting passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you accept our terms of use, and grant us permission to remove the offending fields/form, we may consider re-activating your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.