Why is my form disabled?

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    Asked on May 23, 2017 at 04:12 AM

    I get a Form Not Found/Form Is Disabled when I try to view my form live. Is it because I am using the PayPal Pro gateway? I need to collect money that the user will specify themselves, so they need to be donations.

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    Answered on May 23, 2017 at 05:05 AM

    I have checked your account and found that it got autosuspended because your form "TBC Intro" with ID 71414255144146 is collecting passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you accept our terms of use, and grant us permission to remove the offending fields/form, we may consider re-activating your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.