What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving email

    Asked by mahimasud on May 23, 2017 at 09:21 AM



    Why I am not receiving emails. This is very important. Pls fix this.

    Page URL:

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    Answered by Sven on May 23, 2017 at 09:32 AM


    I checked your forms, the email addresses are not in the bounce list, and I can see in mail log that emails have been successfully sent to your account. Please see:


    Please check your spam/junk folder as emails sometimes end up there.


    Let us know if you need any further help.


    Thank you!