Puchase order: The submit button got stuck on please wait

  • Profile Image
    ravirambujoo
    Asked on May 23, 2017 at 02:27 PM

    Can you help me please. My customer cannot submit the form, as everytime it says please wait. I have used the two versions of the forms since the pas two weeks and it works perfectly. Now somehow, when I updated it, it is not working any more. Any suggestions!

     

    Regards

     

    Ravi.

     

  • Profile Image
    John_Benson
    Answered on May 23, 2017 at 03:36 PM

    I cloned your form and I was able to replicate the issue. I was also stuck on the "Please wait" button. You can revert the changes you made to the old working version by following this guide: https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    I tried removing the Payment field to the cloned form and the form was able to submit properly. Please check your Payment Gateway settings. 

    Here are some helpful guides:
    https://www.jotform.com/help/225-How-to-Add-Options-to-Payment-Forms
    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    Hope that helps. Let us know how it goes. Thank you.

  • Profile Image
    ravirambujoo
    Answered on May 23, 2017 at 10:21 PM

    Hi, I checked the payment settings.

    Under questions settings, When I put Required off, then it was able to submit. 

    It does not make any sense. Now my customers are allowed to send blank orders. 

    Can you please check on your side please.

    Thank you

  • Profile Image
    seth
    Answered on May 24, 2017 at 03:06 AM

    Hello,

    I can replicate the issue on my side. When the purchase order field marked as required, the submission is not going through. 

    I am escalating the issue to our developers. Let them check the issue and fix it. We will notify you via this thread when it is fixed.

    Thank you very much.

  • Profile Image
    NeilVicente
    Answered on May 24, 2017 at 10:24 AM

    Hi there,

    Apologies for the inconvenience caused, but I'd like to inform you that this bug is now fixed.

    Your form should now work as expected.

    Regards,