What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Puchase order: The submit button got stuck on please wait

    Asked by ravirambujoo on May 23, 2017 at 02:27 PM

    Can you help me please. My customer cannot submit the form, as everytime it says please wait. I have used the two versions of the forms since the pas two weeks and it works perfectly. Now somehow, when I updated it, it is not working any more. Any suggestions!

     

    Regards

     

    Ravi.

     

    Page URL:
    https://www.jotform.com/build/71375703630554

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    JotForm Support

    Answered by John_Benson on May 23, 2017 at 03:36 PM

    I cloned your form and I was able to replicate the issue. I was also stuck on the "Please wait" button. You can revert the changes you made to the old working version by following this guide: https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    I tried removing the Payment field to the cloned form and the form was able to submit properly. Please check your Payment Gateway settings. 

    Here are some helpful guides:
    https://www.jotform.com/help/225-How-to-Add-Options-to-Payment-Forms
    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    Hope that helps. Let us know how it goes. Thank you.

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    Answered by ravirambujoo on May 23, 2017 at 10:21 PM

    Hi, I checked the payment settings.

    Under questions settings, When I put Required off, then it was able to submit. 

    It does not make any sense. Now my customers are allowed to send blank orders. 

    Can you please check on your side please.

    Thank you

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    JotForm Support

    Answered by seth on May 24, 2017 at 03:06 AM

    Hello,

    I can replicate the issue on my side. When the purchase order field marked as required, the submission is not going through. 

    I am escalating the issue to our developers. Let them check the issue and fix it. We will notify you via this thread when it is fixed.

    Thank you very much.

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    JotForm Support

    Answered by NeilVicente on May 24, 2017 at 10:24 AM

    Hi there,

    Apologies for the inconvenience caused, but I'd like to inform you that this bug is now fixed.

    Your form should now work as expected.

    Regards,