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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notifications->Advanced->PDF Attachment: the PDF submission is not attached even though the option is enabled already.

    Asked by VickiG on May 23, 2017 at 05:13 PM

    To Whom It May Concern,

    We noticed that the email notifier's are not receiving an attachment as a PDF of our form sent to us in email. That feature was one of the plus' and feature's that we greatly used and need. Not all of our notifier's have been given access to our forms on Jot Form. So, that PDF form attachment is very important to us. I understand that HTML is more accessible for all devises, but for those that want the PDF attachment sent to the notifier's I ask that Jot Form go back into their program and include it again. If a company/business doesn't want it included then that feature could be left unchecked by them. 

    Thank you for your consideration.


    Vicki Gable 

    Page URL:

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    JotForm Support

    Answered by BDAVID on May 23, 2017 at 06:32 PM

    The PDF attachment is already enabled in your form:

    However, it appears this feature is not working right now, as I have tested it in one of my forms, where the attachment was not included. I have reported this to our back-end team, you will be notified via this thread when this issue gets fixed.

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    JotForm Support

    Answered by Rose on May 24, 2017 at 04:31 AM

    We are sorry for this inconvenience. 

    I was informed by our back-end team that the issue has been resolved. Could you pleased test it again? If you experience the same problem, please re-save your changes on your notification or autoresponder, then try again. If the issue still persist even after save process, please let us know. 

    Thank you for your understanding. 

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    Answered by Vicki Gable on May 24, 2017 at 11:39 AM

    Thank you BDAVID and Rose for your immediate reply and response to my email, and for resolving the issue swiftly. I submitted a test and it is working, we are receiving the information in PDF as an attachment. I have one more question. Yesterday I came across "Powered by Jot Form" that can be added to the form, but I can not find it now. If you don't mind telling me where to find it I'll add it to our form. 

    Thank you for your help.

    Vicki Gable

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    JotForm Support

    Answered by BDAVID on May 24, 2017 at 12:58 PM

    You are welcome! If you wish to show the "Powered by JotForm" branding, you can enable that option in your account settings: https://www.jotform.com/myaccount/settings 

    Open a new thread if you need anything else, we will be glad to assist you.