What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails: PDF attachment is not showing up on emails

    Asked by PeteSmithiesMedia on May 23, 2017 at 05:20 PM

    Your site has an option to include PDF of form submission to anyone who completes and online form, but I dont know how to enable it. I have toggled the button to YES , but no PDF Is being sent




    The form is Kells Wool specifications

    <script type="text/javascript" src="https://form.jotform.co/jsform/33346611415852"></script>



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jim_R on May 23, 2017 at 06:31 PM

    Hello Pete, I managed to reproduce this problem on a simple form. Even with PDF ATTACHMENT toggled to YES, the email I received doesn't have the PDF attachment.

    I've escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update. Thanks for reporting this to us.

  • Profile Image
    JotForm Support

    Answered by Rose on May 24, 2017 at 04:30 AM

    We are sorry for this inconvenience. 

    I was informed by our back-end team that the issue has been resolved. Could you pleased test it again? If you experience the same problem, please re-save your changes on your notification or autoresponder, then try again. If the issue still persist even after save process, please let us know. 

    Thank you for your understanding.