- PeteSmithiesMediaAsked on May 23, 2017 at 05:20 PM
Your site has an option to include PDF of form submission to anyone who completes and online form, but I dont know how to enable it. I have toggled the button to YES , but no PDF Is being sent
The form is Kells Wool specifications
- JotForm SupportJim_RAnswered on May 23, 2017 at 06:31 PM
Hello Pete, I managed to reproduce this problem on a simple form. Even with PDF ATTACHMENT toggled to YES, the email I received doesn't have the PDF attachment.
I've escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update. Thanks for reporting this to us.
- JotForm SupportRoseAnswered on May 24, 2017 at 04:30 AM
We are sorry for this inconvenience.
I was informed by our back-end team that the issue has been resolved. Could you pleased test it again? If you experience the same problem, please re-save your changes on your notification or autoresponder, then try again. If the issue still persist even after save process, please let us know.
Thank you for your understanding.