Emails: PDF attachment is not showing up on emails

  • Profile Image
    PeteSmithiesMedia
    Asked on May 23, 2017 at 05:20 PM

    Your site has an option to include PDF of form submission to anyone who completes and online form, but I dont know how to enable it. I have toggled the button to YES , but no PDF Is being sent

    Regards


    Pete

     

    The form is Kells Wool specifications

    <script type="text/javascript" src="https://form.jotform.co/jsform/33346611415852"></script>

     

    Thanks
    Pete

  • Profile Image
    Jim_R
    Answered on May 23, 2017 at 06:31 PM

    Hello Pete, I managed to reproduce this problem on a simple form. Even with PDF ATTACHMENT toggled to YES, the email I received doesn't have the PDF attachment.

    I've escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update. Thanks for reporting this to us.

  • Profile Image
    Rose
    Answered on May 24, 2017 at 04:30 AM

    We are sorry for this inconvenience. 

    I was informed by our back-end team that the issue has been resolved. Could you pleased test it again? If you experience the same problem, please re-save your changes on your notification or autoresponder, then try again. If the issue still persist even after save process, please let us know. 

    Thank you for your understanding.