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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not getting PDFs as an attachment?

    Asked by GlobalSuccessFund on May 24, 2017 at 12:08 AM

    I have created a form and have selected the option to send PDFs with the details as an attachment to the users. Till yesterday it was working fine, however from today, I'm just receiving the mails and not the attachment.

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    JotForm Support

    Answered by John_Benson on May 24, 2017 at 03:59 AM


    I cloned your form and I was not able to replicate the issue. We have an issue yesterday regarding on PDF attachment not showing in the notification and autoresponder email. The issue has now been fixed. 

    Could you please try it on your end and let us know if the issue persists?

    Thank you for your cooperation.