Why am I not getting PDFs as an attachment?

  • GlobalSuccessFund
    Asked on May 24, 2017 at 12:08 AM

    I have created a form and have selected the option to send PDFs with the details as an attachment to the users. Till yesterday it was working fine, however from today, I'm just receiving the mails and not the attachment.

    Page URL: https://form.jotform.me/71390357810455
  • John_Benson
    Replied on May 24, 2017 at 3:59 AM

    Hi,

    I cloned your form and I was not able to replicate the issue. We have an issue yesterday regarding on PDF attachment not showing in the notification and autoresponder email. The issue has now been fixed. 

    Why am I not getting PDFs as an attachment? Image 1 Screenshot 20

    Could you please try it on your end and let us know if the issue persists?

    Thank you for your cooperation.