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  • Profile Image

    when does "view" count reset? had a lot of spam forms

    Asked by GreatLakesGroup on May 24, 2017 at 10:27 AM

    we received the message below;  however we have a very low volume web page, which has been getting an incredible amount of spam messages;  we've had our web developer fix the problem with the spam form fills, but now apparently we're over limit.

     

    When does the count reset?

     

    Thanks

    Steve Miller

    -----------

    [ ] http://www.jotform.com/

    You've exceeded your monthly limit for form view.
    [Upgrade]
    Dear GreatLakesGroup,

    It looks like you've been really loving JotForm! We noticed you have exceeded the number of form views for your account. FREE accounts are given 1,000 form views per month.

    Please upgrade your account within the next business day or your forms will be disabled.

    [ ] https://www.jotform.com/pricing?plan=Bronze&username=GreatLakesGroup&auth=6e6e5051a0738d86a28755c2a60e28&utm_source=conditional&utm_medium=email&utm_content=button_upgrade&utm_campaign=form_view_limits_exceeded
    Thank you for using JotForm.
    The JotForm Team

    JotForm Inc. http://jotform.com/ 1700 Montgomery St San Francisco, CA 94111

    Trouble viewing this email? Click here http://emails.jotform.com/conditional/form_limits_exceeded/GreatLakesGroup?planName=FREE&plan=Bronze&formViewQuota=1,000&username=GreatLakesGroup&email=JN@GLWC.biz to view this on your browser. Receiving this since you have a JotForm account: GreatLakesGroup. No longer want to receive emails from JotForm? Unsubscribe http://www.jotform.com/unsubscribe/JN@GLWC.biz

    Page URL:
    http://www.greatlakeswindowcleaning.com/get-a-quote/

  • Profile Image
    JotForm Support

    Answered by Aury on May 24, 2017 at 12:25 PM

    Hello,

    The form views counter is reset every first day of the month.

    Please take into consideration that if your forms are embedded to high traffic website, this will cause many form views counted, or for instance, If someone is refreshing your page continuously or you are refreshing a page with a form in it, that will count towards the total views.  Similar to someone submitting the form multiple times.

    In order to enable your forms, I have added 500 monthly form views, hence, the new form views monthly limit in your account is now 1,500.

    If you have additional questions, please let us know.

    Regards.