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    Glitch with form-

    Asked by pacyber on May 24, 2017 at 11:57 AM


    When families select "pay by credit/debit" they receive the message, after they click submit, as if they have selected pay with check or money order 


     I have checked the conditions and they seem to be correct



    Page URL:

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    JotForm Support

    Answered by BJoanna on May 24, 2017 at 02:28 PM

    I have tested your cloned your form and I made several test and I was able to replicate mentioned issue. I am not exactly sure why this was happening, but I was able to resolve the issue. 

    Please update your "Please Select ONE Payment Method:" field. There is a space character at the end of "I will / Pay Online with Credit or Debit Card " option. Remove it.


    After that set your condition for redirect to Thank You page again. 

    Here is my cloned form: https://form.jotformpro.com/71435868371969 

    Feel free to test it and clone it.

    Hope this will help. Let us know if you need further assistance.