What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Glitch with form-

    Asked by pacyber on May 24, 2017 at 11:57 AM

     

    When families select "pay by credit/debit" they receive the message, after they click submit, as if they have selected pay with check or money order 

     

     I have checked the conditions and they seem to be correct

     

     

    Page URL:
    https://form.jotform.com/71016274243145

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 24, 2017 at 02:28 PM

    I have tested your cloned your form and I made several test and I was able to replicate mentioned issue. I am not exactly sure why this was happening, but I was able to resolve the issue. 

    Please update your "Please Select ONE Payment Method:" field. There is a space character at the end of "I will / Pay Online with Credit or Debit Card " option. Remove it.

     

    After that set your condition for redirect to Thank You page again. 

    Here is my cloned form: https://form.jotformpro.com/71435868371969 

    Feel free to test it and clone it.

    Hope this will help. Let us know if you need further assistance.