What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment Integrations [User defined amount]: Calculated value with decimals is incorrectly passing to the payment field.

    Asked by VictoryBoosting on May 24, 2017 at 05:13 PM

    For simple calculations like (5 - 2.5) * 1, I am getting the result "250" instead of "2.5"

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    JotForm Support

    Answered by Kevin_G on May 24, 2017 at 06:44 PM

    I have tested this on my end and I can replicate the issue, seems like the Form Calculation widget is properly calculating the total, but the issue happens when passing the calculation to the payment field: 

    I will report the issue to our back-end team so our developers can further investigate it, we  will let you know as soon as we get any update about it. 

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    JotForm Support

    Answered by widgets on May 26, 2017 at 05:42 AM

    Hi we apologize for the late response. It was already fixed since yesterday. Please give it a try and let us know if the problem persist.

    Regards,
    Widget Team