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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to get rid of Jotmail?

    Asked by mankind_wil on July 21, 2012 at 09:49 AM

    I'm adding jotform on my client's iPhone apps. Example one enquire form I've created, it allows general public to ask questions or enquiries for my client.

    I run a test and send a sample message to my Gmail, the problem that I'm having is it display "via jotmails.com" from the sender and "jotmails.com" on mailed-by.

    No offence, but I certainly do not want jotmail to appear on my client side. Most of the forms that I've created includes sender's name and sender's email address. I also carefully placed each of them in the email notification. I've also tried to clear browser's cache and cookie, but none of them seems to work. Is there any way to get rid of jotmail? Look forward to hear from you guys. Thanks

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    Answered by gori-mathew on July 21, 2012 at 11:17 AM

    Hi;

    This is possible by changing the notification name and email from Jotform and noreply@jotform.com to your own Name and email.

    Please check this video in order to see how to make the changes

    You can get more guidelines on the links below;

    http://www.jotform.com/help/30-Understanding-Reply-To-and-Recipient-Settings-on-E-mail-Wizard

    http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

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    Answered by mankind_wil on July 21, 2012 at 09:08 PM

    Hi Gori-mathew,

    Thanks for your reply, but your expert advice is not helping. I did put sender name from the person who fills the form, and sender email from the person who fills the form as well on the top left coner on the email notification. Recipient email I used my gmail account just for testing before I put my clients. Please see below, hope it helps. 

     

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    JotForm Support

    Answered by abajan on July 21, 2012 at 10:11 PM

    Speaking under correction, I believe that's a security feature of Gmail that cannot be circumvented. In other words, Gmail is ensuring that the recipient knows that the message is really originating from JotForm. Some email services won't show that info and some will.

    I think the only way around this would be to install the JotForm application on your own server.

    Additional information

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    Answered by mankind_wil on July 21, 2012 at 10:25 PM

    By speaking to the email services, I believe most of the company are using outlook, do you know would it shows jotmail info?

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    JotForm Support

    Answered by liyam on July 22, 2012 at 01:00 AM

    Hello mankind_wil.  Yes, it will also say via jotmails.com in MS Outlook, similar to how it shows in Google. 

    If you wish to have the email notifications use the domain name of your website, you will have to take advantage of JotForm's Post Submission Data feature and then create your own form mailer in your website on your custom URL thank you page (You will need a developer for this).

    If you have further questions or concerns, please do let us know.

    Thanks.

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    Answered by on July 22, 2012 at 08:11 AM

    Hi Liyam,

    Just to clearify the only solution to get rid of jotmail is by deploy Jotform in my own server. And the basic license is $450, right? Cheers

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    JotForm Support

    Answered by liyam on July 22, 2012 at 08:48 AM

    Hello.  That can be an option, but not the only option. 

    Another option is what I have stated above; you can use your form's Post Submission Data feature and then set your Thank You page as your emailer.  You will just need a programmer to have your Thank You page run as the emailer for your site.

    Warm regards.

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    Answered by mankind_wil on July 22, 2012 at 11:20 PM

    Hi Liyam,

    Thanks for ur advice, I tried to implement it to my database, unfortuantely the jotform still appears. Please help

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    JotForm Support

    Answered by liyam on July 23, 2012 at 12:02 PM

    Hello again, mankind_wil.  I'm sorry.  It seems you misunderstood my alternative solution.

    What I was saying was you will need to create an emailer on your Thank You page.  Not saving the submissions to your database.

    When you create an emailing system on your website, all emails will be coming from your website, so the IP address will be equivalent to your registered domain name. So from that part you can set your own email address and have your own website send the emails and you will no longer depend on your form's email autoresponder. Then you will no longer see the via jotmails.com on the senders email because the email is no longer being sent from jotmails.com

    If you need further understanding on this matter please let us know.

    Thanks.

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    Answered by mankind_wil on July 24, 2012 at 06:32 AM

    I got it, thanks for your great help!