What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am unable to login to my account.

    Asked by Rachel  on May 24, 2017 at 10:14 PM

    I can not log into my account although I logged in earlier today.  How can I get my account unlocked?

    Page URL:
    https://form.jotform.com/42051235924145

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 25, 2017 at 12:21 AM

    Hello Rachel,

    I did check your account and did not find any issue with that. Are you sure you are using correct username & password? 

    The form which you have shared is associated with account username "bjbakeshop". The profile email address of this account is rachel****garri***@gmail.com

    Please use your account username to login to your account and get back to us if you have any trouble. Please note that you can reset your account password by clicking on the "Forgot Password" link which is in sign in page. Please check the screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!