Is there something wrong with the conditions on my form?

  • pacyber
    Asked on May 25, 2017 at 8:17 AM

    after choosing which payment method they are using, users who select, "pay with credit or debit" receive the message for those that choose, "Pay with check or money order".  This is causing confusion for users.

  • Chriistian Jotform Support
    Replied on May 25, 2017 at 10:27 AM

    Hi there,

    By 'after choosing which payment method they are using, users who select, "pay with credit or debit" receive the message for those that choose, "Pay with check or money order"', did you mean the form is showing the incorrect Thank You message? Am I correct in my assumption that when your customer chooses "Pay with check or money order", the following Thank You message should be displayed?

    Is there something wrong with the conditions on my form? Image 1 Screenshot 30

     

    If so, can you please try cloning my form here and copy this specific condition to your form?

    Is there something wrong with the conditions on my form? Image 2 Screenshot 41

     

    However, if I have misunderstood the issue, please give us more details so we can further check.