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    Is there something wrong with the conditions on my form?

    Asked by pacyber on May 25, 2017 at 08:17 AM

    after choosing which payment method they are using, users who select, "pay with credit or debit" receive the message for those that choose, "Pay with check or money order".  This is causing confusion for users.

    Page URL:
    https://form.jotform.com/71016274243145

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    JotForm Support

    Answered by Chriistian on May 25, 2017 at 10:27 AM

    Hi there,

    By 'after choosing which payment method they are using, users who select, "pay with credit or debit" receive the message for those that choose, "Pay with check or money order"', did you mean the form is showing the incorrect Thank You message? Am I correct in my assumption that when your customer chooses "Pay with check or money order", the following Thank You message should be displayed?

     

    If so, can you please try cloning my form here and copy this specific condition to your form?

     

    However, if I have misunderstood the issue, please give us more details so we can further check.