- socadaddy1Asked on July 21, 2012 at 04:33 PM
Jotform does not let me unsubscribe and keeps taking money out of my account!!!
- gori-mathewAnswered on July 21, 2012 at 04:40 PM
Since you are using Paypal for paying your subscription, please follow this simple steps to downgrade your account:
1. Log into your Paypal Account
2. Find the Latest Payment you made to us
3. Click on your Subscription Number
4. Click "Cancel Subscription" button
When you cancel your payment, your account will remain active and your form swill not be disabled. You will also not be charged for this account anymore!
Thank you for using JotForm and feel free to re-subscribe again to our paid account.