What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to unsubscribe

    Asked by socadaddy1 on July 21, 2012 at 04:33 PM

    Jotform does not let me unsubscribe and keeps taking money out of my account!!!

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    Answered by gori-mathew on July 21, 2012 at 04:40 PM


    Since you are using Paypal for paying your subscription, please follow this simple steps to downgrade your account:

    1. Log into your Paypal Account

    2. Find the Latest Payment you made to us

    3. Click on your Subscription Number

    4. Click "Cancel Subscription" button

    When you cancel your payment, your account will remain active and your form swill not be disabled. You will also not be charged for this account anymore!

    Thank you for using JotForm and feel free to re-subscribe again to our paid account.