I don't remember my password

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    Cathi Tower
    Asked on July 21, 2012 at 05:15 PM

    I tried getting the reset instructions sent to my email but I never received anything.  How do I reset my password?

     

    Thanks

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    abajan
    Answered on July 21, 2012 at 06:42 PM

    Hi Cathy

    Sorry to hear about this. Have you already checked your junk (spam) mail folder in case the reset instructions were mistakenly sent there?

    Incidentally, was this the procedure used to recover the password?


    Wayne

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    Cathi
    Answered on July 22, 2012 at 07:51 PM

    yes that is how I tried to recover my info.  I haven't received any email.  And not in my spam folder either.

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    idarktech
    Answered on July 22, 2012 at 08:11 PM

    @Cathi,

    I have now removed your email from our bouncelist. Kindly reset your password again and let us know if you still didn't received any email after that.

    We'll await your reply. Thanks!

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    Cathi
    Answered on July 23, 2012 at 02:25 PM

    I just tried to get the reset instructions emailed to me and unless it takes longer than 10 min to get I haven't received instructions.  Is there a number I can call or can you just put the instructions on here.  We haven't been getting our online reservations and I need to get in my account to see what is happening.

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    Cathi
    Answered on July 23, 2012 at 02:27 PM

    Oops sorry it just came through.  Thank you!!

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    abajan
    Answered on July 23, 2012 at 02:34 PM

    We're very glad everything worked out. If you need help with any other JotForm related issue, please let us know.