It is still happening

  • nathangold
    Asked on May 25, 2017 at 12:30 PM

    I am still very concerned and puzzled by why your File Upload widget is not working with my simple form. I updated the OS on my iPad Pro, but the problem is still the same.

    A previous support person said the name of the file looked strange. I do not understand that statement because the standard iPad Pro camera app sets that name, not me. It is definitely not corrupted because I can play it and share it with other people.

    Please help me understand what I am doing wrong. This just seems too basic of a feature to be having problems.

    It is still happening Image 1 Screenshot 20

    Page URL: https://form.jotform.us/71444888284166
  • Nik_C
    Replied on May 25, 2017 at 1:58 PM

    I'm sorry you're still experiencing this issue. 

    Please allow me some time to test this problem and I will get back to you with more information.

    Thank you!

  • Nik_C
    Replied on May 25, 2017 at 5:47 PM

    Thank you for your patience.

    I tested the upload field several times on iPad Pro(simulator though), but I wasn't able to replicate this issue, the file uploaded each time.

    How big is the file?

    Is it possible you could share the file (through Google Drive, OneDrive, DropBox or any else)?

    So we can test it further.

    Thank you!