form forwarding doens't work anylonger

  • Profile Image
    zanzibo
    Asked on July 22, 2012 at 05:10 AM

    Good morning,

    Recently we don't receive sent 'contact' and 'reserveren' or 'reservation' Jotform forms from our site www.zanzibo.eu as we did in the past. The forms need to be forwarded to info@zanzibo.eu.

    Any help / suggestions are very welcome.

    Kind regards,

    Allard Chatillon

    Almere - Netherlands

  • Profile Image
    gori-mathew
    Answered on July 22, 2012 at 05:26 AM

    Hi;

    I have checked your email and can form that mails are being sent to your email, see the mail logs below;
    ---------------------------------------------------------------------------------------------------------------------
    Current Server: /var/log/jotform/amazonSES.log:[17/Jun/2012:13:20:12 -0400] 13585528518 AmazonSES Sent email to info@zanzibo.eu -
    MessageID:00000137fb758490-49f106c0-c1eb-4908-a454-84bdcb1bdcb0-000000 - RequestId:b16ca131-b8a0-11e1-963e-7b05c1e13d43
    ying: /var/log/jotform/amazonSES.log:[29/Jun/2012:04:36:55 -0400] 13585528518 AmazonSES Sent email to info@zanzibo.eu -
    MessageID:000001383762c093-7743a903-feba-4f71-9426-f2f35449fae9-000000 - RequestId:9464884f-c1c5-11e1-bd0a-6bdd15c7ada2
    monk: /var/log/jotform/amazonSES.log:[13/Jun/2012:06:24:59 -0400] 13585528518 AmazonSES Sent email to info@zanzibo.eu -
    MessageID:00000137e5602cd1-3b14f892-1c02-42bd-a695-2edc54f516a1-000000 - RequestId:0fb8221f-b542-11e1-963e-19b82453add8

    ------------------------------------------------------------------------------------------------------------------
    For your notification problem, you can try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test? If this doesn't work please do let us know.

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.