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  • Profile Image

    I changed the Password of my account, but I cant acces

    Asked by FUNDOMAR  on May 26, 2017 at 04:46 AM

    I changed the Password of my account FUNDOMAR, but I cant acces. Also I push the button to sen the rest info to my mail (comunicacion1@fundomar.org) but Im not receiving any mail. ¿Could you help me please? Thanks!

  • Profile Image
    JotForm Developer

    Answered by Helen on May 26, 2017 at 05:03 AM

    Hello,

    Thank you for contacting us.

    I have checked your account which is FUNDOMAR. Also, I have checked your e-mail logs. It seems you have changed your password. As you can see the screenshot of Password changed:

    Please check your e-mail and your SPAM folder. If this change is unauthorized, your account might have been compromised. Please contact us.

    We will be waiting for your response.

  • Profile Image

    Answered by FUNDOMAR on May 26, 2017 at 05:43 AM

    I can not send screenshot of changed password because it will not let me
    enter the platform. Yes, I changed the password this morning, but now he
    will not let me in and he tells me that I have exceeded the number of
    attempts. Can you help me please. Thank you!
    ---
    Responsable de Comunicación FUNDOMAR
    ANTONIO CASTRO (659557759)
    http://www.fundomar.org
    http://www.centrodemayores.com
    El 26-05-2017 11:03, JotForm escribió:
    ...
  • Profile Image
    JotForm Developer

    Answered by Helen on May 26, 2017 at 06:24 AM

    Hey Antonio,

    This is most likely to the fact that you kept trying to log in despite with the wrong password. Please try to log in again after some time.

    Please sure that you are entering the correct password. Also, you can change your password again and use it later.

    If you have any questions or issue, please do not hesitate to contact us.

  • Profile Image

    Answered by FUNDOMAR on May 26, 2017 at 06:43 AM

    The problem is already resolved! ;-)
    Thank you very much!
    ---
    Responsable de Comunicación FUNDOMAR
    ANTONIO CASTRO (659557759)
    http://www.fundomar.org
    http://www.centrodemayores.com
    El 26-05-2017 12:24, JotForm escribió:
    ...