What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have deleted multiple older forms in our account, but it still tells me that we are out of space. Any suggestions?

    Asked by HotLunch on May 26, 2017 at 06:43 AM
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    JotForm Support

    Answered by Rose on May 26, 2017 at 06:52 AM

    Thank you for reporting us. 

    When I checked your account and your usage details, you are in the limit of monthly submission.

    Free user can get submission up to 100 as monthly. Once you reach this limit, your forms are disabled. Even you delete your submissions or forms, it does not decrease the monthly usage. You need to upgrade your account to a higher plan or wait until the beginning of the next month. Since, monthly usage limits reset 1st day of the each month. 

    If you have more questions, please feel free to contact us again.