What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    urgent: I would like to review my account .I upgrade it and wanna it now to turn to my old plan

    Asked by noraali on July 23, 2012 at 07:42 AM

    Dear Jotform,

    good day!

    I booked 2 years plan along ago and last month I upgrade it to Higher for one month.

    then i tried to cancel the monthly plan to my older one .but unfortunately you refund me again the 139$  that already paid before.

    Your Subscription Renewal: JotForm Premium Bi-Yearly [INT120723-1830-71765B]

    could you please refund my payment ?

    My email to review my situation nora@ideasgate.com

    have a  nice day

    Nora ali

  • Profile Image
    JotForm Support

    Answered by liyam on July 23, 2012 at 12:47 PM

    Hello Nora.  For clarification, the refund that you have received was for the Professional subscription which you did not plan to renew that's why it has been refunded to you.  You were not refunded for the bi-yearly subscription. 

    Since you have an active bi-yearly subscription, I have processed your refund for your bi-yearly subscription which was purchased earlier today.

    If you have further questions or concerns, please do let us know.

    Thanks.