The textbox field remain readonly despite disable it due to already deleted calculation field

  • Profile Image
    sophrokhepri
    Asked on May 28, 2017 at 08:43 PM

    hello

    no way to fill the text input field

    I cloned the form, same problem

    I added other short or long text fields, same problem

    tried on other pc, chrome and microsoft edge same thing

    I just have a "0" in the text field and no way to fill it

    see screenshot and form link

    thanks for your help

    philippe

  • Profile Image
    Chriistian
    Answered on May 28, 2017 at 09:30 PM

    I checked your form (https://form.jotformpro.com/71475886333971) and I noticed that you have enabled the Read-Only option in the field properties that's why it doesn't allow you to fill the field.

    Please toggle it "Off" so you will be able to fill out the field.


    Regards.

  • Profile Image
    sophrokhepri
    Answered on May 29, 2017 at 03:32 AM

    I tried to put on ad aff the read only

    it stayed on when you seen it

    I put it to off, same thing

    clone it and try

    thanks

  • Profile Image
    candy
    Answered on May 29, 2017 at 04:11 AM

    Dear Philippe,

    We're sorry for the inconvenience you have.

    I have cloned your form named "Braderie de Nogent 24&25 Juin2017" on my side in order to test it. I have seen that the text field can not be filled and it always shows 0.

    I have checked all of the form settings and I couldn't find any configuration that makes that field read-only and zero. So that, I have forwarded this issue to our software development team in order to investigate the issue and fix it.

    We are going to inform you via this thread.

    Let me ask you a question: Did you create that field with the Field Manager app of JotForm or you have created it in the Form Builder itself? 

    Thanks in advance.

  • Profile Image
    sophrokhepri
    Answered on May 29, 2017 at 10:04 AM

    from the application builder itself  maybe originaly version3 but I'm not sure.

    I'm not aware of other ways to create forms
    note that adding another text field does the same results

     

  • Profile Image
    Nik_C
    Answered on May 29, 2017 at 11:45 AM

    Thank you for letting us know, your message will reach our backend team. I was able to reproduce the error yu described as well.

    We will inform you once the issue is resolved. 

    Thank you!

  • Profile Image
    sophrokhepri
    Answered on June 13, 2017 at 04:28 AM

    EMERGENCY please read entire post and pass it to your Boss AYTEKIN.

    I need a real answer!!

    sorry for this sad mail but, try to understand me.

    this prob is 3 weeks old

    no real answer from you

    I have now the same problem on another form that was working well since this morning

    https://eu.jotform.com/build/71631455533959

    I just added 2 short text entry fields and no way to fill them

    It is critical that you fix that in emergency during the day

    how many time must i wait?

    I am a paying customer, I need an answer from aytekin if you can't answer me!!

    I can't use anymore your solution with accuracy

    to make my form work I have to rebuit it (clone does'nt work) and pray for the problem not to come back

    is there really a dev team onboard working on bugs?

    I tried version 3 editor, same thing the unworking file doesnot wwork again

    I reverted to a version when it was working foir your debug

    https://form.jotform.com/71631570133953

    I added a text entry field

    sometimes it works

    sometime it doesnot

    you can see that I can't fill the added field have now everything you need to work

    P.S.

    I never had any answer for all the problems I sent to you tha you passed to dev team

    N°660166 big translation issues (still there) Asked by sophrokhepri on September 11, 2015 at 12:09 PM

    N°771593 from feb 13 2016

    N°972286 from october 26 2016

    It's not serious!!!

     

  • Profile Image
    Nik_C
    Answered on June 13, 2017 at 04:56 AM

    We are very sorry for the delay in resolving this issue, please understand that our backend team is working on tickets based on priority and time of arrival.

    Thank you for providing additional information.

    I tested your other form and I was able to replicate the same issue like on the original one.

    I forwarded your message to our higher ups.

    Thank you for your patience.

  • Profile Image
    erhan
    Answered on June 13, 2017 at 08:49 AM

    Hello sophrokhepri,

    First of all, we are truly sorry for the trouble caused to you. We had fixed the problem long ago, but old calculation objects of deleted calculation fields were still staying on your forms. We have deleted those objects for 71475886333971 and 71631455533959, and these forms should be fine now. 

    Please try your forms one more time and let us know if the problem still persists. 

    Best.

  • Profile Image
    sophrokhepri
    Answered on June 13, 2017 at 12:17 PM

    Response to support.

    Why I wasn't aware of this fix that erhan did It's not serious.

    response to erhan

    Please fix all my other forms especialy 71601271133948 that is my model

    and all the other forms that i use and maybe reuse.

     

    and also give me news on the other problems that were passed to development up to 1 year ago

    I never had any answer for all the problems I sent to you tha you passed to dev team

    N°660166 big translation issues (still there) Asked by sophrokhepri on September 11, 2015 at 12:09 PM

    N°771593 from feb 13 2016

    N°972286 from october 26 2016

     

  • Profile Image
    sophrokhepri
    Answered on June 14, 2017 at 10:28 AM

    any news on my last post ?

  • Profile Image
    ashwin_d
    Answered on June 14, 2017 at 11:57 AM

    Hello sophrokhepri,

    Why I wasn't aware of this fix that erhan did It's not serious.

    It believe this issue was resolved earlier before your reported this issue. 

     

    Please fix all my other forms especialy 71601271133948 that is my model

    I did test your form #71601271133948 and it seems to work as expected. Can you please test it again and get back to us if you still see the issue. If the issue persists, I would suggest you to please share a screenshot of the issue and we will take a look. The following guide should help you on how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

     

    N°660166 big translation issues (still there) Asked by sophrokhepri on September 11, 2015 at 12:09 PM

    I would suggest you to please click on the respective thread to check on the status of the ticket:  https://www.jotform.com/answers/660166 

     

    N°771593 from feb 13 2016

    https://www.jotform.com/answers/771593

     

    N°972286 from october 26 2016

    https://www.jotform.com/answers/972286 

     

    Thank you!

  • Profile Image
    sophrokhepri
    Answered on June 14, 2017 at 12:24 PM

    I will check your answers later

    but now I still have same problem with read only fields

    https://eu.jotform.com/build/71643826932967

    try field Montant TTC

    no way to add anything

    I also tryed using http://prepopulate.jotform.io/

    90% of the field are still blanks

    only récurrence ? is filled

    please pass direct to erhan 

    acording to what he said :

    "Answered by erhan on June 13, 2017 at 08:49 AM

    Hello sophrokhepri,

    First of all, we are truly sorry for the trouble caused to you. We had fixed the problem long ago, but old calculation objects of deleted calculation fields were still staying on your forms. We have deleted those objects for 71475886333971 and 71631455533959, and these forms should be fine now. 

    Please try your forms one more time and let us know if the problem still persists. 

    Best."

    Please fix all my forms begining with form 71643826932967 and 71601271133948

    71601271133948 is working now but did you tryed to a a simple text field  and fill it as a regular user?

    Too much time is passing with too much problems...

  • Profile Image
    Nik_C
    Answered on June 14, 2017 at 12:49 PM

    I was able to confirm the issue you described, I will forward this information to Erhan.

    Thank you!

  • Profile Image
    sophrokhepri
    Answered on June 14, 2017 at 01:09 PM

    Thanks Nik_C

    pass also to Erhan

    Erhan,

    maybe i found a begining of understanding

    if i add an old calculation field,

    I have these strange values that I never typed

    do I have to clear my cache?

    please be fast i work very late tonight on that, i'm in the bull... with that problem

    thanks

  • Profile Image
    Kiran
    Answered on June 14, 2017 at 02:45 PM

    I have tried cloning your JotForm to my account and see that the calculation field is adding a formula. However, this seems to be happening with the specific form. I am unable to replicate the issue with a new form. I have also tried using the template on a new form and was unable to replicate the issue again. Could you let us know if you had a calculation field earlier and removed it? Please let us know if the issue happening with any of the other forms. I  have also cleared the form cache for your account to see if that helps.

    Please check again and let us know if you need any further assistance. 

  • Profile Image
    sophrokhepri
    Answered on June 14, 2017 at 05:07 PM

    ofcourse I need your help

    my model is still buggy now

     

    https://eu.jotform.com/build/71601271133948

    I need your help in emmergency

    yes i used to use calculation fields a long time ago

    see simu2.sophrokhepri.fr

    so ask the developpers to clean all my forms

    I am a user, you are the developper of things I try to use

    it is very urgent...

    scroll this post since the begining, find the right person to do the righ things

    clean all my forms of this bug

    I won't try to understand what you as developper don't

    if not cured tommorrow, need to speak to aaytekin

  • Profile Image
    Mike
    Answered on June 14, 2017 at 06:12 PM

    We appreciate your patience in this matter. I have sent a message to Erhan.

  • Profile Image
    sophrokhepri
    Answered on June 15, 2017 at 04:44 PM

    Erhan, any news,

    can i work with my forms now?

  • Profile Image
    sophrokhepri
    Answered on June 16, 2017 at 01:12 AM

    Hello,

    I'm sorry to chase you but I am stucked with this problem..

  • Profile Image
    Chriistian
    Answered on June 16, 2017 at 02:37 AM

    We still have not heard any updates regarding the issue. I will follow up this to our developer. Rest assured you will be informed in this thread if there are any updates.

    Regards.

  • Profile Image
    sophrokhepri
    Answered on June 16, 2017 at 09:46 AM

    sorry, but I cant wait any more for your devlopers to do their work debugging the application

    I am stuck with this problem

    I can't rely on my forms

    I cant devlop a new one using my model

    please call Erhan seams to be the onlyone who understand what's going on.

    he needs to clean all my forms

    He knows how to do that, he just need time to do it...

    I can't work anymore and my business goes to risk !!!

    You can understand that !!

    see the history of this ticket.

    Thanks for your real help.

    Philippe

  • Profile Image
    erhan
    Answered on June 16, 2017 at 09:47 AM

    Hello again,

    We have removed calculation objects of 71643826932967 and 71601271133948. Please note that, one we remove your calculation, your calculation fields and calculation conditions -if any exists- will not work.

    Best.