What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account suspended?

    Asked by zarlzox on May 29, 2017 at 01:36 AM

    My email is wesleyjohnson2033@gmail.com and username is zarlzox please unsuspend me and let me fix whatever got my account suspended.

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    JotForm Support

    Answered by Charlie on May 29, 2017 at 01:47 AM


    May we know why you are instructing users to directly go to PayPal and send money to a specific email address? We do have a PayPal payment integration that you can use. 

    Your account was suspended by our anti-Phishing system, it is somewhat a false positive assessment or a mistake in our system, our system is quite sensitive with keywords like "username" + "PayPal" + "login" which somehow makes your form suspicious resulting to account suspension. I have re-activated your account so you can access it again, I suggest checking our Terms of Use again. 

    Apologies for the inconvenience.

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    Answered by zarlzox on May 29, 2017 at 04:43 AM
    You see when i used your form and received money it would not let me accept
    without verifying my account with bank or credit card neither i have.
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    JotForm Support

    Answered by Chriistian on May 29, 2017 at 04:58 AM

    Sorry for the inconvenience. If you want to collect payments using your Form, please note that you need to integrate your form with a Payment Gateway available in JotForm. So, you need to have your PayPal account to set up this on your form.

    Related Guide: How to Integrate Form with Paypal


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    Answered by zarlzox on May 29, 2017 at 05:43 AM