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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I suddenly see the email adresses on the submissions?

    Asked by REPbillet on May 29, 2017 at 04:50 AM


    Suddenly all the email adresses on the submissions are gone - quite a big problem, cause I need to contact them!

    Can anyone help?

    Jeanne Helene

    Page URL:

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    JotForm Support

    Answered by Rose on May 29, 2017 at 05:00 AM

    The form belongs to user "BilletBillet1" who is your parent user. When I checked this user data section, I saw that data is stored in EU database. I'm not allowed to see your submissions due to not being in EU zone. I will forward this thread to one of our support member in Eu zone and you will be replied within 24 hours.

    On the other hand, when I checked your revision history, I found out that an e-mail field was removed. I'm not sure that this was the field you are referring. If so, please note that once you delete a field, all the related data collected by this field are deleted, too. 

    Could you please check this on your side and let us know. So, my colleague can help you in a better way. 

    Thank you for your understanding. 

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    JotForm Support

    Answered by Rose on May 29, 2017 at 05:02 AM

    I'm so sorry. I forgot to add the screenshot of the proof that the e-mail field was removed.