Why can't I suddenly see the email adresses on the submissions?

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    Asked on May 29, 2017 at 04:50 AM


    Suddenly all the email adresses on the submissions are gone - quite a big problem, cause I need to contact them!

    Can anyone help?

    Jeanne Helene

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    Answered on May 29, 2017 at 05:00 AM

    The form belongs to user "BilletBillet1" who is your parent user. When I checked this user data section, I saw that data is stored in EU database. I'm not allowed to see your submissions due to not being in EU zone. I will forward this thread to one of our support member in Eu zone and you will be replied within 24 hours.

    On the other hand, when I checked your revision history, I found out that an e-mail field was removed. I'm not sure that this was the field you are referring. If so, please note that once you delete a field, all the related data collected by this field are deleted, too. 

    Could you please check this on your side and let us know. So, my colleague can help you in a better way. 

    Thank you for your understanding. 

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    Answered on May 29, 2017 at 05:02 AM

    I'm so sorry. I forgot to add the screenshot of the proof that the e-mail field was removed.