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  • Profile Image

    email notification not working

    Asked by jmtormey on July 23, 2012 at 02:20 PM

    Hi,

    I've added multiple email notifications, but it only goes to the  1st one.  I deleted all of them, added a different email address to be notified, and it still only notifies the only email address, jefftormey@gmail.com.

    The code is already embedded.  It would be nice to not have to edit the website with another form.

    Thanks,

     

    Jeff

    Page URL:
    http://www.valueenergysolutions.com/contact.html

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    Answered by gori-mathew on July 23, 2012 at 02:55 PM

    Hi;

    Firstly, you need to set notification email (see the links below for how to set it).

    https://www.jotform.com/help/25-Receiving-Emails-on-Form-Submissions

    To solve the issue of not getting emails after setting notification email address, please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this helps.


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    Answered by jmtormey on July 24, 2012 at 06:05 AM

    Hi,

    I deleted all the emails and then entered the one I want receiving the notices.  It still sends to the old address.

    http://screencast.com/t/Ty0O3Njn

     

    http://screencast.com/t/NcUcpyqV

     

    Do I need to just start over?

    Jeff

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    Answered by gori-mathew on July 24, 2012 at 06:31 AM

    Hi Jeff;

    Can you clear your browser's cache and ensure you save the changes after entering new notification email address, i checked your form and found out that jefftormey@gmail.com is still the set notification email address.

    I can also confirm from mails logs in our server that mails are sent to your set notification email address, see logs below;

    ---------------------------------------------------------------------------------------------------------------------

    /var/log/jotform/amazonSES.log:[24/Jul/2012:05:57:56 -0400] AmazonSES Sent email to jefftormey@gmail.com -
    MessageID:00000138b86be809-2cddbb41-2a26-4247-a4e9-c92c889d9af2-000000 - RequestId:09fc6b4e-d576-11e1-9faa-d754662a4e57

    ----------------------------------------------------------------------------------------------------------------------

    Lets know if this works out!

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    Answered by jmtormey on July 24, 2012 at 07:02 AM
    Cleared the cashe multiple times, saved multiple times. Still same problem.
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    JotForm Support

    Answered by Goldo on July 24, 2012 at 07:07 AM

    Please try to remove the current notification and re-create it. Then grab a fresh embed code by going to Setup & Embed > Embed form and re-embed on you website.

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    Answered by jmtormey on July 24, 2012 at 07:15 AM
    Hi,
    I've removed and re-created it many times. I removed it, cleared cache and
    cookes. Saved and still same old email shows up.
    Maybe I'll try in firefox.
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    JotForm Support

    Answered by Goldo on July 24, 2012 at 07:26 AM

    Hi Jmtorney,

    I see. It should send the notification to the email specified to receive the emails. I have checked the form and I can't find any notification at the moment just to let you know.

    After modifying the notification, have you tried re-embeding the form to your website?

    Let us know.