What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to edit "Password" and "Security Token" of existing Salesforce integration?

    Asked by Ketzie on May 29, 2017 at 09:07 AM

    If your SalesForce security token or password changes, which isn't rare, you cannot edit your integration parameters (even though you choose "Edit"). You have to remove the SalesForce integration and redo it. This looks very much like a bug that needs to be fixed.

     

    Regards,

    Ketzie

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    JotForm Support

    Answered by ashwin_d on May 29, 2017 at 10:36 AM

    Hello Ketzie,

    Do you mean to say that you want to change the "Password" and "Security Token" of your form's Salesforce integration?

    If its is allowed to change the password or security token of existing Salesforce integration, it would cause the integration to break. I am not sure if this is a bug as but let me forward your request to our backend team. We will get back to you as soon we have any update from our backend team.

    Thank you!

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    Answered by Ketzie on May 30, 2017 at 06:38 AM

    Let me try to be clearer.

    There are times when you have to change your password in Salesforce. When you do this, a new security token is automatically generated. From this point, Jotform will no longer authenticate with SalesForce.  So, to allow the Jotform SalesForce integration to continue to work, it needs to be edited.  Unfortunately, the edit cannot be saved because the "Save" button isn't available. The only solution seems to be to delete the integration and start over. This is a bug.

    Regards,

    Ketzie