I am receiving the following error from Paypal when trying to process a payment,"Sorry, we can’t complete your purchase.Please return to the merchan

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    Cnelson0409
    Asked on May 29, 2017 at 12:00 PM
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    Nik_C
    Answered on May 29, 2017 at 12:15 PM

    I tested your form and I was able to submit it and I was redirected to PayPal page:

     

    Did you fix the issue in the meantime?

    Please let us know if the issue persists.

    Thank you!

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    Cnelson0409
    Answered on May 29, 2017 at 12:44 PM
    The issue isn't with being redirected to PayPal. Once I fill out all the credit card information within PayPal and click pay now, I receive an error message as described before if that makes sense.
    Sent from my iPhone 7
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    Kevin_G
    Answered on May 29, 2017 at 02:00 PM

    I have cloned your form and I can see it works  fine, I have submitted the form multiple times and it worked, I'm currently using sandbox mode. 

    The issue might be related to your users PayPal account, please ask them to make sure they have sufficient funds to complete the payment or the account is working fine, you should also make sure your account is currently working fine. 

    Does the form work when you test using sandbox mode enabled? 

    Could you please try re-doing the integration? 

    You may also contact PayPal support in order to make sure all is working on your account: https://www.paypal.com/us/selfhelp/home 

     

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    Cnelson0409
    Answered on May 29, 2017 at 02:43 PM
    Hi. My issue was with using the debit or credit card option as opposed to signing in to a PayPal account.
    Sent from my iPhone 7
    ...
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    Sven
    Answered on May 29, 2017 at 03:05 PM

    Hi, 

    You may want to contact PayPal support for that issue, as everything seems to be fine on our end, the integration is set up properly. Unfortunately we don't have any control over what happens inside PayPal.

    Hope this helps, please let us know if you need any further help.

    Thank you!