I can't read the submission from a client

  • Profile Image
    Asked on May 29, 2017 at 02:29 PM

    Hi there,


    It's hard to read a recent submission to one of my forms.

    It looks like this:

    "Describe any diets you've been on previously:


    Etc, etc.

    Is there a way to get the answers without all the % and numbers in the text?

    I've never had any trouble before except this is the first time I added a Stripe integration. 



    PS no website has this form. I just send clients the link.

  • Profile Image
    Answered on May 29, 2017 at 02:46 PM


    I just checked your account and your forms are encrypted so I couldn't test, I'm not sure what could be the issue as it might be an issue with the decryption. Do you experience this with other submissions? Or just this one submission? 

    Also, please provide the form ID/URL so we can have a better idea which form you're referring to. 


    Thank you!

  • Profile Image
    Answered on May 29, 2017 at 03:43 PM
    Hi thanks!
    Just had the problem with this one submission.
    This is the URL https://form.jotform.ca/61045794176259
    Grab my FREE List of 65 Super Slimming Snacks here!

    April Saunders, The Love Carb Coach
    BSc, MPH, RD, CDE
    *April Saunders is a Registered Dietitian licensed in Ontario, Canada. Her
    member number with the College of Dietitians of Ontario is 10560.*
    This email is private. If you have received this transmission in error, any
    use, reproduction or dissemination is a prohibited.
  • Profile Image
    Answered on May 29, 2017 at 04:42 PM

    Hi there, 

    This form is encrypted, unfortunately we don't have any access to encrypted submissions, only people with the key will have access to them. 

    Do you see this issue in the submission page itself? What happens if you export it as an excel or something like that. It seems like a local encoding issue on the user's browser.

    Thank you!