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    Why aren't my links showing up in the Autoresponder email?

    Asked by fenigo on May 29, 2017 at 03:24 PM



    I created a form and an email to be sent to each person who submits. I sent myself several test emails to ensure that the text and links I added in the email led to my social media sites. Everything seemed to work fine.


    However, when I finally got the actual email (I submitted one myself to see if it would come in two days) the email sent WITHOUT the links I added in the body of text. 

    I was wondering what I could do about this issue, since I'm planning to share this form soon and I want the links to work when the autoresponder email is sent.


    Thank you for your prompt response.



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    JotForm Support

    Answered by jonathan on May 29, 2017 at 04:33 PM

    I test submitted your form but I was not able to reproduce the issue anymore. I see the link in the autoresponder email I got from the submission.


    Can you please retry test again. I think the option to Update the email was enabled the reason updates on the email was not taking effect.

    I just toggle it ON/OFF on the autoresponder temporarily just to make sure the email will be updated.

    Let us know if succeeding auto emails will still not show the links.