- fenigoAsked on May 29, 2017 at 03:24 PM
I created a form and an email to be sent to each person who submits. I sent myself several test emails to ensure that the text and links I added in the email led to my social media sites. Everything seemed to work fine.
However, when I finally got the actual email (I submitted one myself to see if it would come in two days) the email sent WITHOUT the links I added in the body of text.
I was wondering what I could do about this issue, since I'm planning to share this form soon and I want the links to work when the autoresponder email is sent.
Thank you for your prompt response.
- JotForm SupportjonathanAnswered on May 29, 2017 at 04:33 PM
I test submitted your form but I was not able to reproduce the issue anymore. I see the link in the autoresponder email I got from the submission.
Can you please retry test again. I think the option to Update the email was enabled the reason updates on the email was not taking effect.
I just toggle it ON/OFF on the autoresponder temporarily just to make sure the email will be updated.
Let us know if succeeding auto emails will still not show the links.