- globalhealthAsked on January 13, 2011 at 02:36 PM
A few days ago I went to your site and created a form. It didn't ask me for any sign up information. So I guess that was considered a "guest" account. So far I have received one payment through the form that I used. Then I received an email from your company today saying that my submissions form/payment account is almost full because I am allowed only 2 submissions/payments per month with a guest account. (Those are paypal payments). So now I just signed up for the "free" service listed on your pricing chart. It says that you get 10 payments per month for free. So I need to confirm that that is the case, now that I've signed up for the "free" service. I also need to confirm that I am no longer considered a "guest" account now. I need to be sure about this so that my people will not encounter problems paying through the form. And I need to confirm that I will get an alert from you if my "free" account becomes almost full, so I can upgrade to the needed level. And for the $9.95 per month do I get 1000 free payment submissions? That was what the chart said. But then I read something that said that you only get 100 for $9.95 per month. Which is it? Thank you for a prompt reply.
- JotForm FounderaytekinAnswered on January 14, 2011 at 06:54 AM
If you have a username, you are not a guest account. So, yes, you are not a guest account any more.