Confirming that I can now have 10 payment submissions with free account

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    Asked on January 13, 2011 at 02:36 PM

    A few days ago I went to your site and created a form.  It didn't ask me for any sign up information.  So I guess that was considered a "guest" account.  So far I have received one payment through the form that I used.  Then I received an email from your company today saying that my submissions form/payment account is almost full because I am allowed only 2 submissions/payments per month with a guest account. (Those are paypal payments).  So now I just signed up for the "free" service listed on your pricing chart.  It says that you get 10 payments per month for free.  So I need to confirm that that is the case, now that I've signed up for the "free" service.  I also need to confirm that I am no longer considered a "guest" account now.  I need to be sure about this so that my people will not encounter problems paying through the form.  And I need to confirm that I will get an alert from you if my "free" account becomes almost full, so I can upgrade to the needed level.  And for the $9.95 per month do I get 1000 free payment submissions?  That was what the chart said.  But then I read something that said that you only get 100 for $9.95 per month.  Which is it?  Thank you for a prompt reply.

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    Answered on January 14, 2011 at 06:54 AM

    If you have a username, you are not a guest account. So, yes, you are not a guest account any more.