What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    MY autoresponder is not working.

    Asked by AJennNVWRC on May 29, 2017 at 11:12 PM

    I have two issues with the autoresponder. I have used the forum for help but have not fixed the problem yet. 

    1. I don't receive an email when I submit my form. 

    2. I don't receive my PDF either.

    Please help. 


    Thank you

    Page URL:

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    JotForm Support

    Answered by John_Benson on May 30, 2017 at 12:32 AM

    I did a test submission to your form and I was able to receive the autoresponder email.

    Unfortunately, there's no PDF attached to it. I checked your autoresponder email settings and the PDF attachment is not enabled. Please enable it to fix the issue.

    If you have questions, please contact us again. Thank you.