Form is gone

  • 3elements
    Asked on May 30, 2017 at 3:15 AM

    We got hacked, but you fixed.  Thank you.  But now our form is gone and now there is no form on our web page.  Can you please put back or undo?

    Thanks!

    -Dixon

  • John_Benson
    Replied on May 30, 2017 at 3:44 AM

    First, If you think your account is still not secured. You can reset your password and change it to a new one in the Login page. Here's the link: https://www.jotform.com/login

    Form is gone Image 1 Screenshot 30

    I checked your account and I can see one form in the Trash folder. You can still restore the deleted form. Here's how:

    1. Log in to your account.
    2. Click the Trash folder.
    3. Select the deleted form.
    4. Click the RESTORE button.

    Form is gone Image 2 Screenshot 41

    5. Go back to My Forms page.

    Hope that helps. Let us know if you need further assistance. 

  • 3elements
    Replied on May 30, 2017 at 12:43 PM
    Thank you!
    ...
  • 3elements
    Replied on March 26, 2018 at 9:43 AM
    Hi,
    ...
  • John_Benson
    Replied on March 26, 2018 at 10:49 AM

    Hello,

    We received an incomplete reply. Please provide more details so we can assist you properly.

    We'll wait for your response. Thank you.

  • 3elements
    Replied on March 26, 2018 at 12:43 PM
    Hi,
    ...