What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms limit: Not showing properly on pricing page

    Asked by LoRihvk on May 30, 2017 at 03:17 AM

    It shows in my account that I have used 55 of 25 forms. In all pricing plans number of forms is unlimited (circled on a screenshot)

    https://eu.jotform.com/pricing

    Have the conditions changed?

     

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Nik_C on May 30, 2017 at 03:39 AM

    Yes, the conditions did change when it comes to the number of forms allowed per account. 

    We apologize for the misinformation, you probably saw that page while it was changing. I checked the page now and the limits are showing properly:

    If you have any further questions please let us know.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 30, 2017 at 03:41 AM

    So it is allowed to keep 25 forms for a Bronze plan, but since you have more than 25, you were grandfathered to keep all additional forms, but if you decide to create a new form you will have to upgrade.

    Thank you!

  • Profile Image

    Answered by LoRihvk on May 30, 2017 at 03:43 AM
    I am currently looking at the pricing page and it does not show the form limit.

    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on May 30, 2017 at 04:03 AM

    I'm sorry, I checked from your account and I see what you meant. I reported this problem immediately, we will fix it asap.

    Thank you for reporting it!

  • Profile Image
    JotForm Support

    Answered by Rose on May 30, 2017 at 04:32 AM

    We are sorry for this inconvenience. 

    While this form count limit was applied to your account, the billing page in your "My account" setting was actually updated. However, pricing page remained as how it was before. We again so sorry for this situation. Your billing page is showing form count limits now. 

    If you have more questions, please do let us know. We would be pleased to assist you for any issue you may have.