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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    The email recipient for one of my forms is not receiving any submissions via email.

    Asked by PinkIguana on May 30, 2017 at 01:22 PM

    This is for a job application. I put the correct email address under "notifications" in settings and sent emails to another address to test, it worked fine, but none of the submitted forms are coming through.

    Page URL:
    https://form.jotformpro.com/70816255435962

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    JotForm Support

    Answered by BDAVID on May 30, 2017 at 02:29 PM

    Our mail logs shows that notifications have been sent to the recipient you have setup on that form:

    Please check your spam folder, and if you find them there, make sure to mark them as NOT SPAM. Also, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.