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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The email recipient for one of my forms is not receiving any submissions via email.

    Asked by PinkIguana on May 30, 2017 at 01:22 PM

    This is for a job application. I put the correct email address under "notifications" in settings and sent emails to another address to test, it worked fine, but none of the submitted forms are coming through.

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    JotForm Support

    Answered by BDAVID on May 30, 2017 at 02:29 PM

    Our mail logs shows that notifications have been sent to the recipient you have setup on that form:

    Please check your spam folder, and if you find them there, make sure to mark them as NOT SPAM. Also, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.