The email recipient for one of my forms is not receiving any submissions via email.

  • PinkIguana
    Asked on May 30, 2017 at 1:22 PM

    This is for a job application. I put the correct email address under "notifications" in settings and sent emails to another address to test, it worked fine, but none of the submitted forms are coming through.

    Page URL: https://form.jotformpro.com/70816255435962
  • David JotForm Support Manager
    Replied on May 30, 2017 at 2:29 PM

    Our mail logs shows that notifications have been sent to the recipient you have setup on that form:
    The email recipient for one of my forms is not receiving any submissions via email Screenshot 20

    Please check your spam folder, and if you find them there, make sure to mark them as NOT SPAM. Also, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.