Submissions downloads failing and slow Jotform response

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    Jodye Carman 
    Asked on May 30, 2017 at 02:34 PM

    We are experiencing extremely slow response to locate forms and download to Excel.   The downloads will fail completely at times.  It Doesn't matter if we are searching for one form, or a group of forms.

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    Answered on May 30, 2017 at 04:31 PM

    Thank you for contacting us.

    We are not currently facing any performance issues. Are you still facing the issue?

    You may try to access the service using a different Internet Service Provider to see if that makes any difference.