Why are applications not integrating to Google sheet?

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    Asked on May 30, 2017 at 03:56 PM

    We have had two applications that we have missed due to the integration not linking the new applications to our new Google sheet.  They show up in the submissions for jotform website, but not in the integration.

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    Answered on May 30, 2017 at 06:49 PM

    Currently, we are not having any issues with our Google Spreadsheet integration. I tested the integration with a simple form and it was successful. Here's a screen capture:

    Please try to remove the current integration and create a new one. Here's a guide: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet.

    Please take note that a new spreadsheet will be created once you redo the integration. Also, I will clear your form cache so that your forms will be refreshed from our servers.

    Let us know if you're still having issues. Thank you.