What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am unable to login to my account. Page is not displayed correctly.

    Asked by Callie Williams on May 30, 2017 at 08:34 PM

    On the home page it has everything listed on the left side instead of your normal site....I can't get it to log in like normal or anything....

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 30, 2017 at 11:29 PM

    Hello Callie,

    I'm sorry for the trouble caused to you. 

    It seems to be a local browser related cache issue. I would suggest you to please clear your browser cache and see if that solves your problem. The following guide should help you how to clear browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    If the issue persists, I would suggest you to please click on the following URL and then try to access your forms again:  http://www.jotform.com/?noCDN=true

    Hope this helps.

    DO get back to us if the issue persists.

    Thank you!