What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms Disabled

    Asked by kfteam on May 31, 2017 at 02:51 PM


    Both of the forms I have created have been disabled. I did some research and discovered it is because one form requested passwords. The client requested those fields, and I apologize as I did not realize this violated terms of service, they need that information as transaction coordinators to do their job– it is not a phishing scam. I will let the client know that we can't ask for that info.

    I have deleted the username and password fields that violate the TOS, please reactivate the account.



    Sorry for the misunderstanding!

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    JotForm Support

    Answered by Aury on May 31, 2017 at 04:55 PM


    The account is active now. Thank you for having in mind our Terms of Use while building your form.

    If you have additional questions, please let us know