What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Confirming suspension process

    Asked by 2222jenn on May 31, 2017 at 04:09 PM

    Hi thanks for the recent email about my account being suspended due to pw questions. I spemt two hours removing all the questions that asked for usernames and passoword in ALL my forms, but I am worried if I missed one that my account will be suspended again without notice. Do you send out any notification when the suspension happens? 

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    JotForm Support

    Answered by david on May 31, 2017 at 06:07 PM

    Our system looks for fields that are our against our terms of use and automatically suspends the forms.  Unfortunately, this is necessary to prevent phishing.  Older, inactive forms should not cause any trouble.  There is no notice sent for various reasons.