Missing data in my integrated Google Spreadsheet

  • Darda_Chang
    Asked on May 31, 2017 at 7:44 PM

    I have created ACAN Membership Application Form to propagate all data into a Google sheet.  But I can not see any data after 5/18/2017.  I saw the records in JotForm but can not find them in a Google sheet.

    Please help.

    Thanks,

    Darda

  • AIDAN
    Replied on May 31, 2017 at 9:48 PM

    The issue you kindly described can be caused by a lost of sync between your submissions and the Google Spreadsheet integration at some point. Could you please try to remove the integration, trigger a form save, then re-add the integration again to see if that solves the issue?

    Please note that any simple change would be enough to trigger a save between removing the integration and adding it back, for example moving a field and returning it to its place or so.

    I hope this helps. If you need further assistance please let us know. Thank you.

  • Darda_Chang
    Replied on June 1, 2017 at 12:41 AM

    I just add two fields, text and one simple radio options filed and then remove them.  Nothing happens.

  • Chriistian Jotform Support
    Replied on June 1, 2017 at 1:30 AM

    Please try to remove the integration first, then re-integrate the Google spreadsheet again on your form and see if this helps to fix the issue.

    Missing data in my integrated Google Spreadsheet Image 1 Screenshot 20

    Here's the guide on How to Integrate Form with Google Spreadsheet.

    If the issue still persists, please let us know.
    Regards.