Missing data in my integrated Google Spreadsheet

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    Asked on May 31, 2017 at 07:44 PM

    I have created ACAN Membership Application Form to propagate all data into a Google sheet.  But I can not see any data after 5/18/2017.  I saw the records in JotForm but can not find them in a Google sheet.

    Please help.



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    Answered on May 31, 2017 at 09:48 PM

    The issue you kindly described can be caused by a lost of sync between your submissions and the Google Spreadsheet integration at some point. Could you please try to remove the integration, trigger a form save, then re-add the integration again to see if that solves the issue?

    Please note that any simple change would be enough to trigger a save between removing the integration and adding it back, for example moving a field and returning it to its place or so.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered on June 01, 2017 at 12:41 AM

    I just add two fields, text and one simple radio options filed and then remove them.  Nothing happens.

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    Answered on June 01, 2017 at 01:30 AM

    Please try to remove the integration first, then re-integrate the Google spreadsheet again on your form and see if this helps to fix the issue.

    Here's the guide on How to Integrate Form with Google Spreadsheet.

    If the issue still persists, please let us know.