My data has disappeared

  • huwedmunds
    Asked on June 1, 2017 at 3:55 AM

    The submissions from all of my past events have been deleted - please see screenshot attached. Is there a way I can get this back? Thank you

    Jotform Thread 1160126 Screenshot
  • candy
    Replied on June 1, 2017 at 4:22 AM

    Hello,

    We're sorry for the inconvenience you have.

    I have entered your account and I am able to view the submissions, currently as seen below:

    My data has disappeared Image 1 Screenshot 20

    It could be a temporary error in the servers. Everything seems fine now.

    If you the issue still persists on your end, let us know.

    Thank you for reporting us.