Integrations: Ability be to be notified when errors occur

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    Asked on June 01, 2017 at 01:45 PM

    Is there a way to be notified if there is an integration error with the form? We use Insightly CRM and recently we made an update to our forms but missed updating one field in our CRM (Insightly) which caused users submitting the form on our website to receive an error message instead of the JotForm "Thank You page." We fixed the problem but we'd definitely like to know about it ASAP in the event it were to occur again in the future since it went unnoticed for 3 days.

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    Answered on June 01, 2017 at 04:06 PM

    We do not currently have a system which will inform user about errors on forms connected with 3rd party services. I am forwarding a feature request ticket to see if this is something that can be implemented.

    Unfortunately, we cannot provide any ETA, but we will let you know if we have any updates.