What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Integrations: Ability be to be notified when errors occur

    Asked by oracleloans on June 01, 2017 at 01:45 PM

    Is there a way to be notified if there is an integration error with the form? We use Insightly CRM and recently we made an update to our forms but missed updating one field in our CRM (Insightly) which caused users submitting the form on our website to receive an error message instead of the JotForm "Thank You page." We fixed the problem but we'd definitely like to know about it ASAP in the event it were to occur again in the future since it went unnoticed for 3 days.

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    JotForm Support

    Answered by Mike on June 01, 2017 at 04:06 PM

    We do not currently have a system which will inform user about errors on forms connected with 3rd party services. I am forwarding a feature request ticket to see if this is something that can be implemented.

    Unfortunately, we cannot provide any ETA, but we will let you know if we have any updates.